Testimonials

Best Company with the Best Customer Service!

“I receive the highest level of customer service no matter who I interact with and they make every inquiry easy to get answers.”

I agree with the sentiment that Fort treats its customers with great care. I’m always amazed that when I deal with them, I often wind up very quickly speaking with the Vice President who handles my simple requests with speed, efficiency and high accuracy.

There’s no monkeying around and the resulting service is exceptional. Fort truly cares for each and every customer, whether you’re spending $100 a year with them, or $30,000. I wish I could reward them with more business.

I call the top 20 carriers every day.  It goes without saying that the customer service reps are responsible for the first  impression of your company.

Your employee, Marnie Leslie, ranks at the top of the list of exceptional CSR’s.  Marnie’s willingness to help, her attention to detail and the smile in her voice are priceless.

One key component to me as the caller is the level of confidence I feel from any CSR, do they understand what they are talking about?  Are the answers to my questions reliable?   Marnie knocks it out of the park.

LTL is not an exact science and we need people who are capable of thinking and expressing themselves quickly.  I was SUPER impressed that Marnie was able to retrieve 6 out of 7 Pro numbers for the 3^rd party loads for CH Robinson. We were able to retender the 7^th load for the same day pick up.

We accomplished in about 10 minutes what would take other carriers about 25 – 30 minutes.

I have not been working with your company for very long but I look forward to a healthy working relationship in the future.

When calling in a freight pick up I am always met with amiable, courtesies and service. I truly appreciate the professional, yet human demeanor of your staff.

“Fort Transportation has been providing us with high-quality, dependable service. One of our  top priorities is damage-free deliveries for a difficult product line, and Fort Transportation ensures that happens.

Invoicing is clean with no surprises which is a luxury these days. When problems do occur, they are collaborative and pro-active and solutions are resolved to everyone’s satisfaction. We appreciate the small size approach of Fort Transportation, as it allows us to get to know the people, rather than departments.

When our customers need a dependable shipping service, we recommend Fort Transportation.”

“Fort Transportation has been providing us with high-quality service since 2009. The drivers are reliable, and our
account representatives are friendly and knowledgeable. We appreciate their prompt, accurate billing process and
easy-to-use website. When our customers request an affordable, hassle-free shipping option, we recommend Fort.”